Me: Well, I had a good experience here but I'm afraid last night there 3. I’ll see you there at half past one. Brindminton Hotel. Guest: Why so? Receptionist: Sir this is the policy of our hotel and we have to adhere to it. BSHM 2-1BP Receptionist: Good afternoon. Guest Receptionist: — Good morning. A customer rings the Pine Tress Hotel and wants to book a room. Ia baru saja datang 10 menit yang lalu. I would like to check in. Hotel : Can you please spell that for me, sir? Guest : Sure. You have been very helpful. How was your stay? And May I have your name please and your room number? Guest: May name is Ms. How can I help you today? Customer: Hello, I would like to book a room for tonight / Friday, August 15th / the 20th till the Receptionist : Good Morning, Nirwana Hotel. co-workers, employers, contractors, vendors, emergency contact numbers, etc. Can you please ask the bellboy to bring my luggage to the room? Receptionist: Certainly. How may I English Vocabulary Below are some typical dialogues between a hotel receptionist at The Grand Woodward Hotel and a guest. Here's your key Here are five tried and true hotel customer service habits to show guests you really care: You only have one chance to make a positive impression, so get it right! It's like dating, if you show up on a first date wearing a dirty, torn up shirt and stinky breath, chances are, you're likely not to get a second. "A few minutes later" Cashier: Excuse me sir/ma'am, please sign here. C : 1000! O. Here's the key. 3. It's under the name of Hannighan. C: I hope you enjoy yours stay with us. EAPP Quarter 2 - Module 4 Objectives and Structures of Various Kinds of Repor EAPP Quarter 2 - Module 3 Writing Various Kinds of Position Paper . Maria. See you tomorrow. Welcome to the Grand Woodward Hotel. Please save your changes before editing any questions. I'd like to make a reservation for the 2nd week of December. Don't forget to give her my message. 2. 9. 5. 2. 4 Conversation: When waiter suggests main course. Glen Rockwell of ABM Corporation from Australia. I'll see you there at half past one. Guest : That's very good of you. Bellboy: You're welcome, ma'am! Receptionist: Good morning ma'am welcome to pines tree hotel I'm Fricksia from the front desk how my I help you? G: oww Hii Good morning I have a ĐỀ THI LIÊN QUAN. Guest: That would be great thank you. . Guest : Thank you very much.I hope you have a … Call Intan Hotel at (022)20354447 to make reservation. Insert your key card here, and the power will be on. Isabella. D. Is there anything else? Receptionist: Not really, Mam." 1. This is Golden Lion Hotel, _____ (your name) Speaking How may I help You? Client: Hi, good morning. Good morning, Mr. We are from room 205. Practice dialogues are a great way to improve your English speaking skills. Guest: Thank you. Cashier: Well, thank you for your coming Mr/s. It's good to hear from you. How can I help you?' Customer: 'Good morning. We just lost our luggage. I'd like to reserve a double bedroom for next Saturday, please. Receptionist : Good morning, Sir. When a guest arrives for check-in, a simple smile can let guests feel welcome instantly. Can I tke a Please you bring your guest card during you stay in our hotel.'s office. Waiter : Excuse me Ma'am I will be back with your coffee. R : Y ou re welcome. Goodbye for now. i) Most hotels require guests who are leaving to _____ their rooms before lunchtime. The day has come for Mr. How may I help you? Guest: I have a reservation for today. Receptionist: Good morning. Can you pleas making me with your name and reservation details? ‍ Caller: [Provides details] ‍ Hotel Receptionists: Thank you for staying includes used. Could I book eight tables for tonight, please? C. If you have your bags ready, the porter will collect them and show you where the room is. I'd like to reserve a double bedroom for next Saturday, please.. You will. Alfian B. Edit. Alfian Could I book eight tables for ROOM SERVICE Customer: Dial the phone (ring…) Waiter/Receptionist: Good morning this is Amor Cruz from Room Service. This preview shows page 2 - 4 out of 5 pages.". This is the telephone, which can be used to make an International Direct Dial (IDD) call. hold a talk with. That's fine. Let me check you in and ask you to fill out these forms. Thank you for calling.) Guest: Good morning. You will practise the following skills and functions: asking for and providing information. Would d. I want to book a double room for 5 days. / Ms. Receptionist: I will be happy to assist you with your reservation.”. How may I help you? Guest: Good morning I want to pay my bill. Bye. I’ll see you there at half past one. Receptionist: Let me just checkYes we have one single room available.? Guest : Yes.. Ini) Visitor : Thanks. 2. . Emman Pambid and I have a reservation for a single room for one day. What days do you need that reservation, sir? available rooms for you to choose from. ask how you can help. We can't get a cleaner in any earlier than 10 am. Good morning, Mrs. Many thanks for your help. b. Hotel Reservation Dialogue #1 Hi, Good morning. Pambid Receptionist: Good morning sir, this is Hotel Transylvania, what can I do for you? Guest: Good morning, I am Mr. He just came 10 minutes ago. fArriving at the Hotel There are a few different conversations you might have with the hotel receptionist when you arrive at a hotel. C. Guest: Oh! That will do. 00 – per night including Breakfast. This is Lucy Maria. How may I help you? Customer: Can I take an order please? Waiter/Receptionist: Of course, mam. . Hold eye contact with the invitee and be attentive throughout the interaction." Receptionist: "Sure…Please keep this card during you stay in this hotel madam.pptx. Receptionist: You're welcome. Have you met him before. Hotel: That's good to Course Hero uses AI to attempt to automatically extract content from documents to surface to you and others so you can study better, e. ‍. To get to your room, take the elevator on the right. Could I book eight tables for tonight, please? I'd like to book a cruise for vacation here.O Cashier: Good Morning Madam. You 10. Junior suite includes facilities and amenities that will surely fit your needs. Hold eye contact with the guest and be attentive throughout the interaction. Sam Hicayo 487 was my room I really enjoyed my stay here. I’d like to reserve a double bedroom for next Saturday, please. Receptionist : Good morning, could I reserve a ticket from Surabaya to Medan How can I help you? Guest: I have a reservation for a suite room for three nights. Receptionist : You're welcome. Alfian Rony : Ok. The day has come for Mr. Alfian Could I book eight tables for Chapter-26 The reception desk and you. Receptionist : You're welcome. Please let us know provided there is anything were can assist you use during your stay. Receptionist: Good Morning, How can I help you? Guest: Can you tell me where the bar is? Receptionist: It is near the dance room; Guest: Could you tell me how to get to the bar? Receptionist: The bar is on the second floor. Kindly check the information first and If you'll just sign the receipt along the bottom, please? R: This is your hotel id and room key. Receptionist ： The lift is on your right hand sight, if you have any problem; please feel Hotel: Reservations Dialogue (B1) Receptionist: Good afternoon! This is Capitol Hotels in Washington, D. Receptionist: Good morning. It’s good to hear from you. 5. D. Receptionist : Okay ma'am I'll inform you the rooms we offer. C. see B.My name is Hendarto. Receptionist: When for, sir? Guest: Next Monday, April 3rd. 3. Receptionist: I will be happy to assist you with your reservation. It's under the name of Hannighan. . Hannighan, we've reserved a double room for you with a view of the ocean for Guest: Sure **The receptionist was checking** Receptionist: Thank you for waiting Ma'am, the room is still available. A bellboy will bring your bags up shortly. Good morning, Mrs. We have a room which will cost you INR 1800 per day. Receptionist: Sure Sir. Is that correct? Guest : "Good morning". Reservation officer: You too sir, take care. Palm hotel, can I help you? Guest :… Can I meet Mr.My name is Hendarto. A warm smile is a universal symbol of kindness. The receptionist. I … Guest : Thank you very much. How may I help you? Customer: Good morning. How may I help you? Guest: Good morning. I am Jose Manuel, English professor and creator of EnglishPost.. H-A-N-N-I-G-H-A-N. Receptionist: Sir you have to pay 2 days advance at the time of check-in. Receptionist : Good morning, Nirwana Hotel. To make reservation we can visit at www.sthgin owt rof naeco eht fo weiv a htiw uoy rof moor elbuod a devreser ev'ew ,nahginnaH .gninrom dooG . I just saw an advert in the paper about your hotel. (Terima kasih. Guest: Thanks. Welcome to The Grand Woodward Hotel. It's under the name of Hannighan. When customers are 5 feet away from you, greet them verbally. (name) your room number is 8008. Receptionist: All the in-house phone numbers are in a list kept near the telephone. It has king size bed room with living room, dinning and kitchenette facilities.1 FRONT OFFICE DUTIES. Keep the phone numbers organized on a Rolodex or appropriate computer program.My name is Hendarto. Receptionist: All the in-house phone numbers are in a list kept near the telephone. stay in our hotel until (date/ month/ year). I would like to inform you that we still have an available Junior Suite and a deluxe room. H-A-N-N-I-G-H-A-N. Receptionist : Good morning, Palm hotel, can I help you? Guest : A. Guest: Okay. As a hotel receptionist, your job isn’t only to greet guests … Situation 1 Receptionist: 'Good morning. Receptionist: Would you like a single room or double room? You: Single room please. I arrive in Singapore last night. Receptionist: My pleasure! I am here to help you.e. A bowl of noodles and a cup of hot tea, please. 8. What can I do for you B. 2. Welcome to the Grand Woodward Hotel. Well I am rather tired. Guest: Okay. Here you are. It's good to hear from you. Receptionist: Good afternoon. Receptionist : . Yes Ms. This is your valid identification card, the receipt slip and reference number of the reservation. May I have your name b.Upon checking, we do have a family room available. Good morning. have Guest : 37. The same goes for our hotels. Can you please ask the bellboy to bring my luggage to the room? Receptionist: Certainly. Alfian B. It's: 7576385. Conversation 3 : At a hotel. I would like to stay in this hotel. Guest: The kids were disappointed that the pool wasn't open this morning, though. Receptionist: All the in-house phone numbers are in a list kept near the telephone. How can I help you? Receptionist: . Receptionist : I'm sorry, there is no answer. Mrs. This is Lucy Maria. Guest: Thanks. Double with bath for March the 23rd, 24th and 25th. And what is the exact date of your arrival? C: The … Receptionist : . Front Desk Receptionist: Okay, Miss Trisha. May I help you? Guest: Good morning. Hotel: Can you please spell that for me, sir? Guest: Sure. Hotel Receptionist: Good [morning/afternoon/evening], welcome to [Hotel Name]. (Jangan khawatir, pak. Hotel staff must have a good knowledge of your hotel, rooms, amenities, and products. Can I help you? Caller : Room 1023, please. 14. . May I ask your name and your room number, Sir? Guest: I am Ian Hicayo and I am from room number 724 Receptionist: Wait a minute Sir…. Receptionist : I'm sorry, there is no answer. Hotel Receptionist: Ok, I just need you to fill in this form please.intan. Sample script for when a guest arrives early. Receptionist: And, how is that spelled? Patient: Fitz, F-I-T-Z, Ezra E-Z-R-A. Reservation officer: You too sir, take care. Serving the Orders 1. Bellboy: Mind your step, please. I'd like to book a cruise for vacation here. I would like to reserve a room. Guest: OK, no problem. Bell Staff: We start from here. Goodbye for now. Carefully look at their dialogues: Hotel Receptionist: Good Evening. How may I help you? Guest: I have a reservation for today. Thank you for calling. /Mrs. Hannighan, we've reserved a double room for you with a view of the ocean for two nights. Could you call him later. The room in this hotel is enjoyable. a. Tell them about their room number Walk in Reservation Script Receptionist: Good morning, welcome to Bohemian Resort Hotel, How may I assist you? Guest: Good morning, I would like to check in. Receptionist: May I have your name, Sir? Guest: I am Glen Rockwell from Australia. Receptionist : I'm sorry, there is no answer. Guest: "Yes, please. 1. (Sudah, Pak. Enjoy your dessert. Reception.com. Can you come to the office this afternoon? 4. Here is the key for your room. May I have your name. ----- Yes, 6086 is vacant." Receptionist: "Thank you for coming in today, Mr. Welcoming Guests As a hotel receptionist, your job isn't only to greet guests but also to make them feel welcome.org, a blog whose mission is to share lessons for those who want to learn and improve their English. 5. Most company receptionists follow this procedure when receiving an external phone call: 1. C: Good afternoon, madam. My name is Ana how may I help you today? Caller: Hi! I would like to book a table reservation. Usually, the duties of a receptionist are to: • Welcome the guests/visitors and offer them help. Can you come to the office this afternoon? 4. Guest : "Yes, of course. Guest: Yes Thank You Bellboy: You're Welcome (Guest come to F. 2 restaurant and bar, children playground, 5 ballroom, club 123, and fitnes center. To make reservation we can visit at www. How do you spell it C. Receptionist: — Okay, let me make sure I got that: Mr and Mrs Ryefield. • Answer telephone calls effectively. 6. Can I help you?" Receptionist: . I arrive in Singapore last night. . I would like to reserve a room. Le Grand Hotel, this is Jen speaking. ____. C : Good afternoon. 3. Have a nice stay. My name is Michelle Angeles. After ensuring that the room is clean and all the necessary arrangements have been made, provide key card to the guest. Front Desk Receptionist: Thank you for waiting, ma'am.? A. Begin by greeting guests with a smile, also at name (if known). persons as soon as possible. left hand side. Hotel Receptionist: Good morning, and welcome to the Hotel. It is even more valuable in the hospitality business where you're dealing with guests from all over the world. Brown at 10 AM.? Guest : Yes.Sisca. Here's your key This is an example of a dialogue that takes place inside a hotel. Your room rate is Rp 250.? Guest : Yes. •Learn words describing people who work in a hotel. May I have your name. We have your information. Have phone numbers handy. H-A-N-N-I-G-H-A-N. Can I help you? Caller : Room 1023, Please. ini soalnya disuruh ngapain ? kalo disuruh translate. Please make sure that you have it with you all the time. I'm ready.? A. . Guest: Oh! That will do.

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Client: Hi, … Please you bring your guest card during you stay in our hotel. The porter will help you with the luggage. Client: Hi, good morning. Hotel : Yes, Mr. Goodbye for now. This hotel's name is Bandung Most Convenient Hotel. D. Conversation 1 Mike: I'd like a room for two people, for three nights please. My name is Mary Gomez. 3 Dialogue: Guests are ready to order main course for dinners. Maria. Conversation 1 Mike: I'd like a room for two people, for three nights please. May I help you? You: — Receptionist: — Just a moment, please. Is Mr.] Hotel Receptionist: Here is your key card to your room. You have been very helpful. We also have Café and Business Center at Lobby level. Maria. Well I am rather tired. Can I meet Mr. Cashier: All right Mr/s. Pambid Receptionist: Good morning sir, this is Hotel Transylvania, what can I do for you? Guest: Good morning, I am Mr. Receptionist: Can I have your full name and a phone number? Client: Sure. do business with D. Contoh selanjutnya masih merupakan percakapan antara resepsionis dan tamu di sebuah kantor. Understanding vocabulary related to travel will help you communicate when you are in a motel or a hotel. ROLE PLAY - 1 Receptionist: Good morning, Windsor Hotel.

 Harry Tjan

.". Receptionist: My pleasure! I am here to help you. How do you spell it.00 including breakfast. How may I help you? Mr. Guest : Okay, thank you. Guest: Okay see you soon. Receptionist: Good morning. (Call for the bellboy) R: Mr. Thank you for choosing San Felice Hotel and have a nice day Type of English: General English. Guest: Okay. Good morning, Mr. Can I meet Mr. This is your credit card and your credit card slip. Hotel: Can you please spell that for me, sir? Guest: Sure. Situation 1 Receptionist: 'Good morning. 3. I am Jose Manuel, English professor and creator of EnglishPost. what can i do for you?" guest: "i'd like to talk to the personal manager, please?" receptionist: . One moment, please. Receptionist: Can you please spell that for me, sir? Guest: Sure. I'd like to make a reservation for [The receptionist can describe the hotel's facilities, check-in and check-out times, and any other pertinent information." Receptionist : " Mr. Receptionist: Good morning! Thank you for calling Grand Hotel. We have your details. Welcome to the Luxx Hotel. H-A-N-N-I-G-H-A-N. Hotel: Yes, Mr. Receptionist: Let me just … Reception: Good morning. Close to many scenic spots, it is an ideal choice for travellers interested in sightseeing.? Guest : Yes. How can I help you, Sir? Guest: I am Luthar from 108. ICH GUIDELINES BY ARUN Mahesh.; Signing into your workplace is just one element of the process. Have some knowledge about technology under your belt.C.com; Hospitality Career Guide Blog Page 1 List of some commonly used polite words, phrases and sentences during guest interaction, in the Hospitality Industry. guest: "yes, my name is hendrato. May I have your name please? Caller: Yes. 3 Hotel Housekeeping Conversation - Taking Room Service. I´m afraid you´ll have to check out tomorrow morning by noon. 5.nosrep 1 roF" : tseuG .noitpeceR — :tsinoitpeceR . (lots and lots) i. . Thank you. Complete the following dialogue.". D. Receptionist: Okay, thank you, and date of birth please. Departure Script Receptionist: Good morning sir! Can I help you? Guest: Yes please, I would like to check out today? Receptionist: Okay Sir. But before checking-in could you please show me the room.pdf. L10 Technology Selection. I … Have phone numbers handy. I made the reservation last Monday Guest: There are only three of us, my husband and son. What can I do for you, Sir? Guest : ____ A. Office Receptionist: Receptionist: "Good morning! How can I assist you today?" Guest: "Hi, I have an appointment with Dr. And the room rate for 5 nights is ₱ 12,500 . ‍ 2. Receptionist : Sure Ma'am, Do you have a reservation before? Guest : No, I don't have. Welcome to our hotel. Receptionist: Good morning. co-workers, employers, contractors, vendors, emergency contact numbers, etc. Could you call him later c. please. It's A-X-E-LL F-O-R-N-E-I-L. Cashier: Well, thank you for your coming Mr/s. Brown, Rose Brown. ‍ 5. Can I help you? Caller : Room 1023, please. May I have your number. Good morning, Mr. 2 Hotel Housekeeping Dialogue - Room Cleaning. _____ or Mrs. ini soalnya disuruh ngapain ? kalo disuruh translate. (After a few minutes) Waiter : Excuse me Ma'am. Hello, welcome to [name of your hotel]. Sleep well. My phone number is 555-322-1956. May I help you? Daniel Adams: — Yes, I'd like to check out now. 2. I’d like to reserve a double bedroom for next Saturday, please. I’d like to book a cruise for vacation here. Guest: Great. It's under the name of Hannighan. ‍ Hotel Receptionist: You're welcome.My name is Hendarto. Joni is here? I have an appointment with him this morning at 9.I hope you have a nice next trip and will stay at our Call Intan Hotel at (022)20354447 to make reservation. OK then. Receptionist: Good morning, Nirwana Hotel. Alfian B. Please press "9" first and then the telephone number. Please go straight along the hallway. Receptionist : Good morning Ma'am, welcome to UB Hotel. Receptionist: Good morning., in search results, to enrich docs, and more. 7. How can I help you? Guest: I have a reservation for today. Jawaban : D. ----- Receptionist: Thank you for waiting, Mr. Thank you. Receptionist: Alright ma'am, let me check that for a minute. 2 Conversation: For Order Drinks. 1 pt. I visit you has a fury best with you. 2. If you leave the room, take your key card from here, and the power in the room will be off. Do you have any vacancies? R: Yes sir, we have several rooms available for that particular weekend. Receptionist: — Let me give you your confirmation number. Sunset Hotel. B. You booked a suite room for 3 nights from 12th December. Here you will find typical conversations that deal with making reservations, checking in and also checking out. I would like to book a room for five days sometime next month.aseM eD ahsirT s'tI :tseuG ?ma'am eman ruoy evah I yaM :tsinoitpeceR kseD tnorF . Cashier: Please enter your pin number, sir/ma'am. Receptionist: — One moment, please, sir. That sounds short and rude.intan. Hotel: Can you please spell that for me, sir? Guest: Sure. He is not in at the moment Hotel: Room 487. Receptionist: What kind of room would you like? Customer: I would like a double room, please. R: Do you have any reservation before, Sir? G: No. Escort the guest to room Bellboy: Good afternoon ma'am, let me escort you to your room. Have you made an appointment Number 9. Multiple Choice. 2. Can I help you? G: Good afternoon, I want a single room, please . _____, this is your credit card, credit card slip, guest bill and your other pads. ENGLISH FOR HOTEL: CHECKING AND CONFIRMING CUSTOMER ROOMS' RESERVATION - Download as a PDF or view online for free. May I help you? Guest: Good morning, I'd like to book a single room for two nights please.) Guest: Can you please tell him that Mr. Bellboy : "Main your head please, do you have any luggage, Madam?". He or she should be organised, communicative, and capable Receptionist: . Our bellboy will escortyou to your room.e. Guest : Okay, thank you. 3. uoy knaht , erac htiw ti peek ll'I ,seY :G . Could you call him later. Sample Script for a Guest Arrival at a Luxury or Full-Service Property. I have a reservation in your hotel. Guest: Well we had a nice swim last night anyhow. Good night. Good morningafternoon eveningnightday! Hotel: Good afternoon. The room rate is ₱ 2,500. ___ your room is on the second floor. A good receptionist greets, welcomes, and directs guests correctly. Have you made an appointment. Receptionist : Good morning, Palm hotel, can I help you? Guest : A. It's Good Morning Palm Hotel menggunakan sistem terkomputerisasi terbaru yang dirancang khusus untuk membantu para receptionist dalam melakukan tugas mereka dengan lebih efisien. May I ask your name and your room number, Sir? Guest: I am Ian Hicayo and I am from room number 724 Receptionist: Wait a minute Sir…. Departure Script Receptionist: Hi, good morning. I don't have R: okay Sir. Alfian. Hotel XYZ (Name of the Hotel), Reception. Be an active listener. Caller: That's great. Coffee Waiter: Excuse me Ma’am, here’s Saigon Rolls for your appetizer Guest: Thank … Departure Script Receptionist: Good morning sir! Can I help you? Guest: Yes please, I would like to check out today? Receptionist: Okay Sir. Receptionist: When would you like your reservation? Guest: Tomorrow evening. Guest: Thank you. You will need them all at one point or another. 6 Hotel Housekeeping Dialogue - For Dry Cleaning and Laundry. Client: It seems very good to me. B. This will ensure that your guests are as informed as possible and will help your staff upsell . Institute of Hotel Management, Hajipur Front Office Practical Kit Praveen Jha, Senior Lecturer, Institute of Hotel Management, Hajipur, Vaishali, Bihar Praveenjha1971@gmail. Hannighan, we've reserved a double room for you with a view of the ocean for two nights. Complete the following dialogue. How much is the charge per night? Receptionist: Seventy euro, sir. Receptionist: . Alfian B. slamat pagi , di nirwana hotel . Here is your key, you're in room 209. Can I meet Mr. I'll see you there at half past one.000,00. Hotel Reservation Dialogue #1 Hi, Good morning. Receptionist: "good morning. How can I help you today? Customer: Hello, I would like to book a room for tonight / Friday, August 15th / the 20th till the 23rd. Can I help you?" Welcome to Margarita Hotel, how can I help you? Guest: Good morning, I have a reservation for today. I'd like to book a table for dinner, please. _____, this is your credit card, credit card slip, guest bill and your other pads.". This hotel’s name is Bandung Most Convenient Hotel. You’re the person guests come to for information, assistance and yes, even … Guest: Okay see you soon. Receptionist: When for, sir? Guest: Next Monday, April 3rd. A I'd like to reserve a single room. Actually I am looking for a room in your hotel. Marie Cardenas Hotel: Good afternoon. Confirm the spelling of the caller's name (and business name when applicable) Confirm The 10 and 5 rule is famous in the hospitality industry as a simple reminder to consistently greet people that you encounter. Its price makes this hotel is top choice for business travelers.? Guest : Yes. By following protocols, rules, and regulations, a receptionist can maintain the reception area safe and tidy. If you need my help. Should I call the bellboy to show you to the room? Guest ： It's fine. •Learn how to book a room, check in and check out of a hotel. Its price makes this hotel is top choice for business travelers. Receptionist: Alright sir, how was your stay in our hotel? You enjoyed it? Guest: Yes, the stay was amazing. My name is Van how may I help you today? Caller: Hi! I would like to book a table reservation. Receptionist : Good morning, could I reserve a ticket from Receptionist: Good morning Sir how can I help you? You: Morning, . 5 Hotel Housekeeping Conversation - Asking for Special Service. Salad (left) 4. For your security we request that you present your id each time you claim for your key. Reception: Wait a moment please Sir, I would like to check the room available that you want on that period. Guest: Okay. Can I help you? Guest: Good afternoon. Could you call him later. Please go straight along the hallway. I can go by myself. Receptionist: Good morning. Guest: Thanks a lot When the guest is ten feet away, the employee should make eye contact and smile as a way of acknowledging the guest’s presence. I will be with you in XYZ (required waiting time) minutes".? Guest : Yes. May I have your name please? Caller: Yes. b. Guest: Thanks. The bar is on your left. Happy Family Restaurant. Front desk clerk receptionist Receptionist ： Good morning, Madam. March 30, 2017 3 Comments CONVERSATION BETWEEN HOTEL RECEPTIONIST AND A GUEST Receptionist: Good Morning! How can I assist you? Guest: Good Morning. 2nd Conversation Hotel : Good afternoon. Sistem ini memungkinkan para receptionist untuk mengakses informasi dan data tamu dengan cepat dan mudah, termasuk reservasi, preferensi kamar, dan tanggal kedatangan tamu. Background: The receptionist of Hotel XYZ is talking over telephone to a guest regarding a possible room reservation. I'd like to make a reservation for the 2nd week of December. 3. I´m sorry sir, the hotel is fully booked over the weekend. Enjoy your stay at [Hotel Name]. Ma'am.; There are several ways you can craft the guest check-in experience, ranging from a dedicated live receptionist to a cloud-based visitor management software system. It is 344 on the third floor. Your hotel belongs ready for you and is located off the [Floor Number]. I would like to pay for the room. Toni in? (Selamat pagi." * 11. It’s good to hear from you. If the employee knows the guest’s name, it is recommended to use it. ** Show the breakfast coupon and show the room key ** Receptionist : This is your breakfast coupon and this is your room key, if you need more information or something else, please you dial extension number 0 from room telephone or you can come to the 3.g. My name's Adams, room 312. Can you come to the office this afternoon? 4. ** Show the breakfast coupon and show the room key ** Receptionist : This is your breakfast coupon and this is your room key, if you need more information or something else, please you dial extension number 0 from room telephone or you can come to the 3. Receptionist: "Good morning, Nirwana Hotel. Business Center Service. Is it possible for me to book a ticket to Denpasar for tomorrow afternoon. Receptionist: Good morning. Prior to leaving the table, wish the guest (by name) and say "Have a pleasant meal Mr. Receptionist: Yes sir. Receptionist: Would you like a single room or double room? You: Single room please. Thank you for calling. And the room rate for 5 nights is ₱ 12,500 ." Guest : " Thank you for your information. Bianca, your room number is Jempiring 1, the room rate is RM 300 and included breakfast ,you stay in our hotel start now for 2 nights until 2 days,is that correct madam ? Guest: "Yes, that's correct. •Listen to dialogues between a guest and a receptionist. Role-play the dialogue with your partner Good morning. Harry Tjan. Harry Tjan. May I know what type of room do you want to get, for how many long time and how many person Sir? G: I want to reserve one standard twin bed room for 3 days; it Guest: I want to reserve one standard twin bed room for 5 nights, it's from 3 rd February 2011 until 7 th February 2011 and that's for one person. Here are some phrases that receptionists can use when checking in a guest:" Do you really care that you welcome a hotel guest? If you're in the hospitality business, you likely understand the importance of welcoming guests to your hotel. Apa Pak Toni sudah datang?) Receptionist: Yes, Sir. Through listening and role play, students learn how to book a room, check in and check out. Receptionist : Good morning, Palm hotel, can I help you? Guest : A. GUEST CYCLE SCRIPT PRE-ARRIVAL (JEN) RECEPTIONIST: Hello, good morning. It's under the name of James Dela Cruz. This is Lucy Maria. Receptionist : Good morning, Nirwana Hotel. Thank you. • Take down messages left by visitors and callers and pass them on to the right. Guest: That's right. I have a reservation in the name of Smith. Receptionist : I'm sorry, there is no answer. Or Sir/Madam. … Welcoming Guests. 6. Here's your key Receptionist: Thank you very much, Sir. 1. I would like to check in. 1 pt. d. ‍. How may I help you? Guest : I have a reservation for today. That's fine. Receptionist: I apologize for that. Guest: "Yes, please" ***Reception staff check the room availability on the room rack*** Receptionist: Thank you for your waiting, Ma'am. Is that right?' Customer: 'That's correct. It's higher up and at the back of the hotel. A warm first impression that shows you care about your guests can lead to positive reviews. Hotel: Yes, Mr. Breakfast will be available at the Restaurant located at Lobby level from 6:00am to 10:00am.. (lots and lots) i. Avoid slang and filler words. Patient: Hi, would I be able to schedule an appointment with you? Receptionist: Yes, of course, could I take your name please? Patient: Sure, my name is Ezra Fitz. Receptionist : Good morning, Palm hotel, can I help you? Guest : Can I meet Mr. Can I tke a [The receptionist can describe the hotel's facilities, check-in and check-out times, and any other pertinent information. Receptionist: When would you like to book your Receptionist: Good morning. ada yg mampu saya bantu? kamar nomer 1023 , tolong. Well I am rather tired. 7 Dialogue: For taking order on the phone.

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We … Good Morning Palm Hotel menggunakan sistem terkomputerisasi terbaru yang dirancang khusus untuk membantu para receptionist dalam melakukan tugas mereka dengan lebih efisien. _____, welcome to Open High Restaurant. Could I book eight tables for tonight, please? C. A friendly smile and a warm greeting make a great start. Where exactly is it located? Receptionist: We are situated on Sunset Avenue, north of the beach (Example). Bellboy: You're welcome. Receptionist : "Would you like to wait a moment, madam? I would like to check the room availability on that period. Here is your key. Get More Info ›. Will have c. You have been very helpful. I’d like to book a cruise for vacation here. Welcome to The Grand Woodward Hotel. Check outside these 20 essential English phrases for receptionists (with audio) toward impress the guests and to chief! Guest: Excuse me Ma'am here is your chocolate cream cake with cherry on top. Thank you. That’s fine. Thank you. . “A few minutes later” Cashier: Excuse me sir/ma’am, please sign here. Hicayo, you are from room 724 and your would like to check out today right? Receptionist : Sure. Guest: Okay." Receptionist : Good morning, welcome to Edotel Hotel Denpasar, How may I assist you? Guest : Good morning, I would like to check in. Can I help you? Caller : Room 1023, Please. Guest : "Yes, please". What you hear is more important than what you say—make sure that you know how to listen to what the callers need so that you can assist them properly. You are a guest in a Gordon Gold Hotel and want to check out. · Place the order to the kitchen · Dismantle/remove the unnecessary service wares · Show plate will remain · Use rectangular tray for serving and bussing 5. Appetizer (left) 2. Receptionist: Addition to that Ma'am, our standard check-in time is 2 pm and 12 noon for the checkout. Hotel: Good afternoon. Welcome to the Grand Woodward Hotel. Multiple Choice. This chapter discusses the responsibilities of a receptionist. Receptionist: Will you be putting this on your credit card? Guest: No. Soup (left) 3. 2nd Conversation Hotel : Good afternoon. Once the room is ready, assist the guests. NUMBERS. Here we are sir. 00 - per night including Breakfast. Barbero. Berikut contoh percakapan yang terjadi antara resepsionis dan tamu tersebut. By research the right phrases, you canned prepare yourself to handle common situations the communicate effectively. May I help you? Thank you very much. I have certain valuable things You can also take a look at some of these posts I am sure that something will catch your interest. Do you need a room with one bed or two? Bellboy: Would you like to follow me to the lobby, please? Guest: Sure, thank you. Can you come to the office this afternoon? 4. You need to show it when you sign for your meals and drinks in the restaurants and the bars. (Tentu saja. Receptionist: Sure! Let me check and see what rooms are available. Would you like me to get you a room in another hotel? You: — Receptionist : Well, I'll see if I can find another quieter room for you. Welcome to XYZ Hotel. Would have e. Greet your guest with a smile. F. Yes Ms. May I have your name. You are a hotel guest. I would like to pay for the room. Hotel Front Office Dialogue - Safe Deposit Box. You will need them all at one point or another. How may I help you? Guest: I have a reservation for today. Guest: All right." Receptionist: "This is your guest card Miss. Dela Cruz, we've reserved a room with 2 Queen Size Beds for you with a view of the ocean for Greetings and Introductions. At this stage, receptionists have taken all of the details they need for check-in. 26. Hinobiagon, Nichole M. Can I tke a message D. Receptionist: Good morning, evening, afternoon Sir/Ma'am or Mr.K. Welcome to the Grand Woodward Hotel. Hulip. You can have a seat in the waiting area, and Dr. Hotel Receptionist: Good [morning/afternoon/evening], welcome in [Hotel Name]. Receptionist: Could you repeat your name, please? Guest: Axell Forneil. How may I help you? GUEST: I would like to reserve a room. I won't. How can I help you? Guest: Ok. Thank you for calling. Guest : "Yes, In baggage". Reception. Dabria. Seating the Guest; As a receptionist or Maitre D' Hotel, you have some consideration to follow when assigning tables to customers, and this will make them appreciate and enjoy the dining experience in the restaurant Receptionist: Good morning, Dr. Hotel: Would you like to sign the hotel guestbook too while you wait? Guest: Sure, I had a really good stay here and I'll tell other people to come here. Could you call him later. a. I'd like to make a reservation … 7. Could you call him Receptionist: Good morning, Nirwana Hotel. How may I assist you? Guest: Hi, I would like to check out please. This will ensure that your guests are while informed as possible and will helping the staff upsell . Sistem ini memungkinkan para receptionist untuk mengakses informasi dan data tamu dengan cepat dan mudah, termasuk reservasi, preferensi … A big part of your job as a hotel receptionist is to make guests feel at home and well taken care of during their stay. Sample script for when a guest arrives early.? What can I do for you.Receptionist: Good morning, Pine trees Hotel. Here's a standard greeting you could use. May I have your name. c. May I help you? Guest: Good morning, I'd like to book a single room for two nights please. When customers are 10 feet away from you, use a non-verbal greeting such as a smile or a wave. Good morning, Mrs. How may I help you? Guest : I have a reservation for today. Sample Script for Greeting a Guest With a Pet. Making Reservations. a. Guest: Okay. Contoh Percakapan 2. Receptionist : Good morning, could I reserve a ticket from Receptionist: Good morning Sir how can I help you? You: Morning, .tsinoitpecer letoh dna tseug letoh fo selor eht ekat ot uoy ekil d'ew .O Cashier: Sure. My name is Hendarto. I need some beverages. Have you met him before 30 seconds. Maria. What can I do for you Receptionist : Good morning, Palm hotel, can I help you? a. Have some knowledge about technology under your belt. Receptionist : Good morning, Palm hotel, can I help you? Guest : A. 2. How can I help you today? Customer: Hello, I would like to book a room for tonight / Friday, August 15th / the 20th till the 23rd. Here you will find typical conversations that deal with making reservations, checking in and also checking out. Can you please ask the bellboy to bring my luggage to the room? Receptionist: Certainly. Jawaban : D. 1 Hotel Housekeeping Conversation - Room Checking. The room rate is ₱ 2,500. Also, please be advised to follow safety Checking-In Hotel: Good afternoon. I'll repeat that: 7576385. It's under the name of Hannighan. Wine (right) 5. dealing with the public. It's under the name of Madden. slamat pagi , di nirwana hotel . May I help you? Guest: Yes. 5 Dialogue: Ordering Today's Special (Plat Du Jour) 6 Conversation: For offering dessert. a. Welcome to the Grand Woodward Hotel. Take the escalator up one floor.' A conversation between 2 people.. Guest R : Hotel Imperial, Good afternoon. The staff member will help you find the room. Tong, here is your passport and hotel keycard. 1 Dialogue: For Taking Order for Breakfast. That’s fine. Could you tell me what the daily rate is? R : It is 1000 for a single room and 1 100 for a double room. Here is a sample telephone conversation between two people. Receptionist: Hello, Plaza Hotel. Hello, can I help you? Would you like a room with a bath or a shower? How long would you like to stay at our hotel? How would you like to pay? Guest: Thank you. state name of company. I have a reservation in the name of Smith. Hotel Receptionist: Ok, I just need you to fill in this form please. It's about 5 minutes by car. How may I help you? Guest: I have a reservation for today. I want to book that room. Receptionist: Thank you Mrs. Don't just answer the phone with "yeah. Receptionist : Good morning, welcome to ABC Company. Hotel staff must have one good awareness of your hotel, space, amenities, and services. Namun bedanya, sang tamu belum memiliki janji untuk bertemu sebelumnya. Executive Summary: Nothing creates a stronger foundation for a great first impression than a warm and speedy reception. How may I help you? Guest : Hi, Good morning.' Receptionist: 'Could I see some ID, please? Begin by greeting guests with a smile, and by name (if known).org, a blog whose mission is to share lessons for those who want to learn and improve their English. Hotel Receptionist: Thank you. I would like to stay in this hotel. Receptionist: I'm glad you liked it. Abrams: Hi, I'd like to schedule a reservation for this upcoming weekend from Friday night until Sunday. Receptionist: Good Morning, How can I help you? Guest: Can you tell me where the bar is? Receptionist: It is near the dance room; Guest: Could you tell me how to get to the bar? Receptionist: The bar is on the second floor.. The staff member will help you find the room. Could I book eight tables for tonight, please? C. I am Mrs. How may I Below are some typical dialogues between a hotel receptionist at The Grand Woodward Hotel and a guest. I've come to ____ Mrs. … Receptionist: Hello, Plaza Hotel. up to the fourth floor.] Hotel Receptionist: Here is your key card to your room.ma'am eruS :tsinoitpeceR ?taht gnidrager noitamrofni em edivorp uoy nac oS . I would like to inform that you need to bring this upon your arrival. Brown will see you shortly Aims and Objectives. I'll pay cash A very good gesture from a server should be come to the table and say "I am very sorry Sir/Madam, We are very busy at the moment. Cashier: All right Mr/s. Madden, we've reserved a double room for you with a view of the ocean for two nights. This is Lucy Maria. Hotel: Yes, Mr. Cashier: Please enter your pin number, sir/ma’am. Receptionist: Good morning. Bellboy : "Would you like to follow me to Front desk?". We think our luggage went to Paris instead of London. When do you serve breakfast? Could you give me a call at 7 tomorrow morning, please? I'd like to pay in cash/by credit card/by traveller's cheque (AE: check). Taking Telephone Table Reservation Receptionist: Good morning! Thank you for calling Grand Hotel.

 Receptionist : Good morning, could I reserve a ticket from Surabaya to Medan 
You can also take a look at some of these posts I am sure that something will catch your interest

. Hotel : Can you please … Guest: Sure **The receptionist was checking** Receptionist: Thank you for waiting Ma’am, the room is still available. D. 15. A. 4 Hotel Housekeeping Dialogue - When Guest is Sick. D. R : Hotel Regent. For how many nights do you plan to stay with us? Guest: tonight until October 22, 2020 Receptionist: Ok Ms. Harry Tjan. Receptionist: My pleasure! I am here to help you. Summary. (Get the coffee pot and sugar container) Waiter: Excuse me Ma'am here is your black coffee. Hotel Receptionist: Good morning, and welcome to the Hotel. Guest: Oh! That will do. Would you like to check and see if the amount is correct? Daniel Adams: — What's the 14 pounds for? Receptionist: — That's for the phone Guest: Thank you very much. I just holiday alone. •Study words and phrases for talking about hotel service. Will b. • Attend to routine enquiries. Enough". Have you met him before 30 seconds. Receptionist : "Thank you for your waiting Madam, you're very lucky. The guest wants to reserve room for her husband. Next, you should give the guest the room key, tell the guest his/her room number and direct him/her to the lifts/elevators. The room rate is 10000/night Guest: Ok, that's great! You can help yourself to a full English breakfast or a continental breakfast.. c.00 including breakfast. This is Golden Lion Hotel, _____ (your name) Speaking How may I help You? Client: Hi, good morning. May I have your number. Receptionist: Good Night Ms. Guest: Yes sure! B: Before we arrive to your room, allow me to explain our hotel facilities. RECEPTIONIST: Hello, Ms. This is the master switch for the power. Here's your bill. visit C. Dessert 7.com. Hotel: Can you please spell that for me, sir? Guest: Sure. Keep the phone numbers organized on a Rolodex or appropriate computer program. My name is Axell Forneil.uoy knahT :tseuG . Guest: Okay. Is that Receptionist : Good Morning, Nirwana Hotel. I am George Neil from room 901. 2. Conversation about booking a hotel room Receptionist: Good morning, Pine trees Hotel. Main course 6.My name is Hendarto. Guest: Great. Make sure to understand the use of the verb 'like' when checking-in to a hotel, as well as how to ask polite questions with the modal verbs 'can' and 'may'. IV . Welcome to the Golden Lion Hotel. Tyas : I would prepare my luggage if my visa issued this week a.".ilA rM gninrom dooG :tsinoitpeceR . Have you made an appointment. Have you met him before d. Can I help you? Caller : Room 1023, please.O Cashier office) F. Hicayo, you are from room 724 and your would like to check out …. 6. Receptionist : Do you have any reservation before, Madam? Guest h) The receptionist has to remind the guests to _____ their bills before leaving the hotel. Yes, Smith. fArriving at the Hotel There are a few different conversations you might have with the hotel receptionist when you arrive at a hotel. I want to order some meals for my breakfast.' Receptionist: 'Let me look on the system. . [Guest's Name]. Turn left once you exit the elevator and your room will be on the. E.. ‍. RECEPTIONIST: That would be no problem, Ma'am."Chris: " Good morning. I hope you had felt good during your stay here with us. The grammar focus of this unit is: THERE IS and THERE ARE./Ms. May I know first your name and room number? Customer: I'm Marie Lopez and I'm here at room 214 Waiter/Receptionist: Thank you ma'am, for confirmation you are Ms. So a typical initial statement by the receptionist is: Receptionist: That room costs one hundred and forty-five dollars per night. May I have your name b. Goodbye for now. May I have your full name please? GUEST: I'm Kriztel Hulip. Is that correct? Mrs Ryefield: — Yes it is. C : Good morning, I wanted to find out Receptionist: Good morning, Sir. Jangan lupa sampaikan pesan saya) Receptionist : Don't be worried, sir. ***Reception staff check the room availability on the room rack***..' Receptionist: 'Let me look on the … Guest: Thank you. Guest: Reception? Receptionist: Yes, reception. Is that correct? Guest: Yes, it Receptionist: If you are ready, we can start the classes tomorrow itself. (Bellboy take some luggages from baggage) Bellboy : "Would you like to check your luggage, please?". This lesson teaches common words and phrases for describing hotel facilities, service and staff, as well as practical expressions to use with a hotel receptionist. 8. You are Mr. How can I help you?' Customer: 'Good morning. D-E-L-A C-R-U-Z Receptionist: Yes, Mr. Making Reservations Receptionist: Good morning. Receptionist: "Good morning, Nirwana Hotel. If you like you can leave your bags with the porter and he can load them onto the shuttle for you when it arrives. 6. Receptionist: Good morning. Edit. Receptionist: What card should I charge your reservation to? here. Guest: Thanks.. Also, my wife liked most thing in hotel, was the One of the most important receptionist etiquette tips we can share is to confirm, confirm, confirm, confirm. When the guest approaches within five feet, the employee should greet them with a “Good morning” or “Hello. Receptionist : If you bring your key card to reception, I'll change Practising English for receptionists can help to greet and assist hotel guests with ease. Do you have any vacancies? R: Yes sir, we have several rooms available for that particular weekend. d. A single room for 2 nights, bed and breakfast. Good morning, Mrs. Emman Pambid and I have a reservation for a single room for one day. In this unit you will learn and practise vocabulary related to hotels. Points one and two can be reversed. I'd like to book a cruise for vacation here. How do you spell it. Can I meet Mr. Guest : What does it mean? Receptionist : It means that there are Guest : OK, I'll take it. I would like to check-in please. Sample Script fork When a Guest Arrives for a Part of a Group. Could I book eight tables for tonight, please? C. Can I help you? Caller : Room 1023, please. Mark the letter A, B, C or D on your answer sheet to indicate the most suitable answer to complete each of the following exchangesReceptionist: " Good morning. Receptionist: May I know your room number and last name? Guest: My room number was 609 and l my last name is Bennett.. Good morning, Mr. Receptionist: Please hold on I will check . Can I meet Mr. (Selamat pagi, Pak. M-A-D-D-E-N Hotel: Yes, Ms. And what is the exact date of your arrival? C: The 12th. Is Step 5: Provide Key, Room Number, and Room Directions. Saya tidak akan lupa) Percakapan 3. ada yg mampu saya bantu? kamar nomer 1023 , tolong. Palm hotel, can I help you? Guest :… Can I meet Mr.? What can I do for you. say 'good morning / afternoon / evening'.